Cancellation & Refund Policy

At Casa Mañana, we understand that travel plans can change. This Cancellation and Refund Policy outlines the terms and conditions for cancellations and refunds for your reservation.

1. Cancellation Timeline and Refund Schedule

Cancellation Timeline Reference Table

2. How to Cancel Your Reservation

To cancel your reservation, you must:

1. Submit your cancellation request in writing via email to booking@casamananaroatan.com
2. Include your full name, booking confirmation number, and check-in date
3. Clearly state your intention to cancel the reservation

3. Refund Processing

3.1 Processing Timeline

• Refunds will be processed within 10-14 business days of cancellation confirmation
• Refunds will be issued to the original payment method used for the booking
• Depending on your bank or credit card company, it may take an additional 5-7 business days for the refund to appear in your account

3.2 Processing Fees

For cancellations eligible for refund, a $100 USD administrative processing fee is deducted to cover:

• Payment processing fees (credit card, PayPal, bank transfer charges)
• Administrative costs
• Marketing and listing costs during the booking period

4. Modification of Reservations

4.1 Date Changes

If you need to modify your reservation dates rather than cancel:

• More than 60 days before check-in: One free date change, subject to availability
• 30-59 days before check-in: Date change fee of $150 USD, subject to availability
• Less than 30 days before check-in: Date changes subject to cancellation policy; treated as new booking

4.2 Guest Count Changes

• Reduction in guest count: No refund for fewer guests
• Increase in guest count: Additional fees may apply if exceeding initial quote
• Maximum occupancy of 8 guests cannot be exceeded

5. Special Circumstances and Exceptions

5.1 Weather-Related Cancellations

5.2 Medical Emergencies

In case of documented medical emergencies:

• Documentation from a licensed physician is required
• Cancellations due to medical emergencies may be eligible for partial refund on a case-by-case basis
• We strongly recommend travel insurance to cover these situations

5.3 Travel Restrictions

• If government-issued travel bans or restrictions prevent you from traveling to Honduras, we will work with you to reschedule or provide a refund
• Personal travel concerns (without official government restrictions) do not qualify for refunds outside the standard policy

5.4 Property Issues

If Casa Mañana becomes uninhabitable due to:

• Natural disasters
• Fire or flooding
• Major utility failures lasting more than 24 hours
• Other circumstances making the property unavailable

We will provide a full refund or work with you to find comparable alternative accommodation.

6. Owner-Initiated Cancellations

In the rare event that we need to cancel your confirmed reservation:

• You will receive a full refund of all amounts paid within 7 business days
• We will assist in finding comparable alternative accommodation if available
• We are not responsible for additional costs incurred (flights, other bookings, etc.)

7. Peak Season and Holiday Bookings

8. Partial Stays and Early Departure

• No refunds are provided for late arrival or early departure
• If you depart early, you remain responsible for the full payment
• The property cannot be re-rented mid-stay

9. Force Majeure

In cases of force majeure events beyond our control (war, terrorism, pandemics, natural disasters, government actions), both parties are released from their obligations. In such cases:

• We will work collaboratively to find a fair resolution
• Options may include rescheduling, partial refunds, or credit toward future stays
• Each situation will be evaluated on a case-by-case basis

10. Travel Insurance

Recommended coverage includes:

• Trip cancellation and interruption
• Medical emergency and evacuation
• Travel delays
• Lost or delayed baggage
• Cancel for any reason (CFAR) - optional add-on

11. Chargebacks and Disputes

If you have a concern about your booking or believe you are entitled to a refund:

1. Contact us directly at booking@casamananaroatan.com
2. We will work with you to resolve the issue fairly
3. Initiating a chargeback without first contacting us may result in additional fees and legal action
4. Fraudulent chargebacks will be disputed and may incur legal fees charged to the guest

12. Refund for Unused Services

The rental rate is for the entire property and stay duration. No partial refunds are provided for:

• Amenities not used during your stay
• Utilities or services included in the rate
• Personal preferences or dissatisfaction (within reasonable standards)

13. Cleaning and Damage Fees

Separate from cancellation policy:

• Cleaning fees are non-refundable once your stay begins
• Damage fees for property damage are separate and non-refundable
• Excessive cleaning fees for violations (smoking, etc.) are non-refundable

14. Group Bookings

For group bookings or multiple consecutive bookings:

• Standard cancellation policy applies to each booking separately
• Custom terms may be negotiated for large groups or long-term stays
• Contact us directly for special arrangements

15. Exceptions and Discretion

While we adhere to this policy, we understand that extraordinary circumstances may arise. Casa Mañana management reserves the right to make exceptions on a case-by-case basis at our sole discretion. However, this policy represents our standard terms.

16. Questions and Contact

If you have questions about this Cancellation and Refund Policy or need to cancel your reservation, please contact us:

Casa Mañana
Email: booking@casamananaroatan.com
Phone: +504 9619 6100
WhatsApp: +504 9619 6100
Response Time: Within 24 hours

17. Agreement

By completing a reservation with Casa Mañana, you acknowledge that you have read, understood, and agree to this Cancellation and Refund Policy. This policy is part of your rental agreement and is legally binding.

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