Casa Mañana ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or book a stay with us.
1. Information We Collect
Personal Information
When you make a booking inquiry or reservation, we collect:
- Full name
- Email address
- Phone number
- Country of residence
- Check-in and check-out dates
- Number of guests
- Special requests or requirements
- Payment information (processed securely through third-party payment processors)
Automatically Collected Information
When you visit our website, we automatically collect:
- IP address
- Browser type and version
- Device information
- Pages visited and time spent on pages
- Referring website
- Geographic location (city/country level)
2. How We Use Your Information
We use your information for the following purposes:
- Booking Management: To process and manage your reservation requests and bookings
- Communication: To respond to inquiries, send booking confirmations, and provide customer support
- Property Management: To prepare the property for your arrival and ensure a smooth check-in
- Marketing: To send promotional offers and newsletters (only with your consent)
- Website Improvement: To analyze website traffic and improve user experience
- Legal Compliance: To comply with applicable laws and regulations
3. Third-Party Services
We use the following third-party services that may collect and process your data:
Our forms
Booking enquiries, newsletter signups and other forms are processed on our own server rather than by a third-party form service. What you submit is stored privately on our hosting and is not published, sold, or shared. We keep enquiries so we can answer them and so a message is never lost if an email notification fails.
Resend
We use Resend to deliver the email notification that tells us you have written to us. Your submission passes through their service only to reach our inbox. Review Resend's privacy policy at https://resend.com/legal/privacy-policy
Google Analytics
We use Google Analytics to understand how visitors use our website. Google Analytics uses cookies to collect anonymous information such as the number of visitors, pages viewed, and traffic sources. Learn more at https://policies.google.com/privacy
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device. You can control cookies through your browser settings, but disabling them may affect website functionality.
Types of Cookies We Use:
- Essential Cookies: Required for the website to function properly
- Analytics Cookies: Help us understand how visitors interact with our website
- Preference Cookies: Remember your settings and preferences
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Booking information is typically retained for 7 years for tax and legal compliance purposes.
6. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
7. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information
- Objection: Object to processing of your personal information
- Portability: Request transfer of your data to another service
- Withdraw Consent: Withdraw consent for marketing communications at any time
To exercise any of these rights, please contact us at booking@casamananaroatan.com
8. International Data Transfers
Casa Mañana is located in Honduras. If you are accessing our website from outside Honduras, please be aware that your information may be transferred to, stored, and processed in Honduras or other countries where our service providers operate.
9. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.
10. Marketing Communications
If you opt in to receive marketing emails, we may send you promotional offers, newsletters, and updates about Casa Mañana. You can unsubscribe at any time by:
- Clicking the "unsubscribe" link in any marketing email
- Contacting us at booking@casamananaroatan.com
11. Third-Party Links
Our website may contain links to third-party websites (such as Google Maps, social media platforms, or local activity providers). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. The "Last Updated" date at the top of this page indicates when the policy was last revised. We encourage you to review this policy periodically.
13. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
Casa Mañana
Email: booking@casamananaroatan.com
Phone: +504 9619 6100
Location: West Bay, Roatan, Islas de la Bahía, Honduras
14. GDPR Compliance (For EU Residents)
If you are a resident of the European Union, you have additional rights under the General Data Protection Regulation (GDPR):
- The right to be informed about data collection and use
- The right to access your personal data
- The right to rectification of inaccurate data
- The right to erasure ("right to be forgotten")
- The right to restrict processing
- The right to data portability
- The right to object to processing
- Rights related to automated decision-making and profiling
To exercise these rights, please contact us at booking@casamananaroatan.com
15. CCPA Compliance (For California Residents)
If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with specific rights:
- The right to know what personal information we collect and how it is used
- The right to delete personal information
- The right to opt-out of the sale of personal information (we do not sell personal information)
- The right to non-discrimination for exercising your CCPA rights